Enrollment in and payment for a service or a package implies agreement and acceptance of the terms and conditions set forth below.
General Reservation Information
Please provide us with the following reservation information in order to process your reservation: each passenger’s first and last name, passport numbers, date of birth, any other Special Requests or requirements (special diets, allergies, medical conditions, disabilities, etc).
We may request additional information as deemed necessary and/or required to handle and complete the reservation.
A 25% deposit is required in order to process the reservation. The balance due date varies according to the services booked. In general, for land packages, the balance is due 45 days before arrival. For cruises and special services, the balance is due 65 days before arrival. Any additional supplier policies may apply (to be advised upon final confirmation).
If the balance is not received by the appropriate date, the reservation will be cancelled immediately. All services must be fully paid for before the trip starts. Latin America Collection will not offer credit to any client or company.
After any payment has been advised, a $25 fee will be charged per transaction for any changes made to dates, hotels, or to ground or air transportation.
All cancellations must be received in writing either by fax or e-mail. Cancellations over the phone will not be processed! The following charges will apply when cancellation is made after the booking is confirmed by Latin America Collection:
For cruises and other special services:
120 days or more before arrival: any supplier penalties may apply
119-60 days before: 25% of the total amount of the reservation, plus any supplier penalties, if any.
59-31 days before arrival: 50% of the total amount of the reservation, plus any supplier penalties, if any.
Less than 30 days before arrival: 100% of the total amount of the reservation
* Any supplier penalties not covered by above may apply as well.
For land services:
90 days or more before arrival: any supplier penalties may apply
89-46 days before: 25% of the total amount of the reservation, plus any supplier penalties, if any.
45-21 days before arrival: 50% of the total amount of the reservation, plus any supplier penalties, if any.
Less than 20 days before arrival: 100% of the total amount of the reservation
* Any supplier penalties not covered by above may apply as well.
During particular dates such as (but not exclusively) Easter, Christmas and New Year’s, special policies may apply. In addition to these cancellation fees, deposits required to guarantee hotel space might be nonrefundable. Please note that all our penalties above are subject to our suppliers policies and are subject to change. Flights have to be paid in full in order to be confirmed, and are non refundable. The same fees apply for partial cancellations of a booking.
Involuntary/Voluntary Departure from a Tour in Progress
In the event that a traveler voluntarily chooses to leave a tour, Latin America Collection may require a written signed statement of the traveler's intent to depart from the tour. In the event that a traveler's voluntary departure is due to any personal reason or due to illness, or is a consequence of any government action (including arrest), Latin America Collection will not refund any money. Transportation costs to return home, airline surcharges or penalties, and any other expenses will be the responsibility of the traveler.
No refund will be made for no-shows of any unused portion of the itinerary, whether voluntary or caused by airline delays or cancellations. Involuntarily unused services will be refunded subject to the policies of individual suppliers. In this case, we reserve the right to deduct a service charge. No responsibility can be accepted for expenses incurred due to delays or changes in schedule or other causes.
Any application for a refund must be received in writing within 30 days of scheduled departure and must be accompanied by all negotiable tour vouchers, air tickets, taxi receipt, and so on. Please forward all requests directly to the General Management and allow a processing time of approximately (4) four weeks.
If for any reason (including acts of God, the political climate, or threats of violence or war, strikes, robbery, medical problems found before or after a tour, terrorism, failure of any means of transportation to arrive or depart according to the travel plan, government regulations or restrictions, transit, service hotel and restaurant disturbances out of our control), we reserve the right to make any reasonable changes and/or substitutions in the itinerary where necessary.
If for any of the mentioned causes, Latin America Collection cancels the tour, the amount paid for the tour will be refunded according to our suppliers’ refund policies. We reserve the right to charge a handling fee for additional expenses. Latin America Collection will not be responsible for procuring any refund of amounts the traveler paid to third parties for transportation or otherwise, or for the payment of any change or cancellation fees on the travelers chosen mode of transportation to or from the tour location.
Latin America Collection is not responsible for any event or activity change and/or cancellation during the tour due to weather or to circumstances beyond its specific and immediate control.
We take your privacy very seriously. The information gathered from you is used solely for the purpose of making your reservations, and will not be sold or disclosed to any other company. Only your name and passport numbers (if required) will be shared with the proper ground operators exclusively.
Before entering your credit card information, please verify the security certificate and make sure your connection is safe.
We are not liable for any disclosure of data due to errors in transmission or unauthorized third party access.
We will use the appropriate means to protect your privacy and security: we encrypt your sensitive information (credit card number) using SSL technology (Secure Socket Layer), operated by Verisign.
Latin America Collection operates secure data networks that will protect your privacy and security.
However, no method of transmission over the internet is 100% secure, therefore, we will make everything possible to protect the information, but we cannot guarantee its absolute security.
All rates and services are quoted in ($) US Dollars, and are valid for the stated dates. Latin America Collection reserves the right to alter quoted prices to reflect changes in local air fares, land services or sales tax that increase without notice. Prices do not include any item not specifically stated in the itinerary, discretionary gratuities for local representatives, tour guides, drivers or hotel staff. Airport departure tax, tolls, meals, national park fees, optional insurance, sightseeing tours etc. are not included unless otherwise stated.
Travel Documents (Passport)
Clients are responsible for obtaining valid travel documents, complying with customs and other regulations of the country to which they are traveling. Latin America Collection accepts no responsibility for any problems related to/and or in obtaining these documents.
Upon arrival to your destination, you will receive a welcome envelope that includes information about contact persons and emergency numbers, as well as your travel vouchers and itineraries (if so booked).
Insurance and medications
It is highly recommended that all participants purchase a proper personal and travel insurance prior to departure. Latin America Collection does not does not provide individual medical insurance or accidental injury/death insurance coverage of any kind. A traveler's medical insurance coverage may not cover "Out of Country" travel or claims, and should be checked prior to departure. Having adequate supplies of all medications is the responsibility of the individual traveler. Latin America Collection is not responsible for dispensing or procuring any medications.
Itineraries are subject to changes. We reserve the right to change the order of activities listed in our published tours. In the event there is an itinerary change, comparable lodging, meals and activities, programs, or entertainment will be provided. Changes may result from scheduling needs, unforeseen incidents, or other causes.
Latin America Collection (Its owners, associates, agents and employees) assumes no responsibility to injury, loss, damage to person or property or for additional expenses due to acts of God (sickness, weather, etc.), strike, detention, riot, war, quarantine, thefts, civil disturbances or government regulations or restrictions. We are not responsible for any accidents, delays, inconveniences, expenses or mishaps of any kind whatsoever resulting entirely, or in part, from the negligence of others or from causes beyond our control. We reserve the right to make reasonable changes and/or substitutions in the itinerary where deemed necessary. Latin America Collection acts solely as an agent and as such assumes no responsibility should any supplier fail to provide the service contracted. Baggage is entirely at owner’s risk.
Persons with medical conditions or problems including special diets, allergies, etc should make them known to Latin America Collection well before arrival. We reserve the right to disqualify anyone at any time during the tour if it is felt that the individual is physically incapable of performing an activity and/or if that individual’s continued participation would jeopardize the safety of the group or handicap the normal functioning of scheduling of the tour. Latin America Collection assumes no responsibility for special arrangements necessary or problems experienced for or by passengers physically unable to participate in the planned activities.
All Travel has its own inherent risks, up to and including death and the traveler acknowledges such risks exist. Latin America Collection is not liable, and the traveler agrees to hold harmless Latin America Collection, its employees and agents for illness, injury, accident, or death during the tours or vacations. Latin America Collection is not responsible for expenses or harm caused or losses incurred by travelers who (a) disregard of the instructions of our representative(s), (b) depart from the planned activities of the tour, or (c) follow the instructions of a person other than our representative(s).
Latin America Collection will not be responsible for any injury, damage, death, loss, accident or delay due to any act or default of any air, land or water carrier, hotel, restaurant, company or person rendering any of the services, activities or programs included in the tour. Latin America Collection will not be responsible for the traveler's cost of travel in returning home before completion of the tour.
Luggage will always be the client’s responsibility. In case any client requests the company to transfer the luggage, Latin America Collection assumes no responsibility for any valuables left within the luggage.
Our suppliers provide our clients with the best brand name and State-of-the-Art rental equipment available. The equipment may be rented individually or as part of one of our soft-adventure tours. Returned equipment should be free of defects and damages. If the material has been damaged - or in case of equipment loss – the supplier will charge the actual replacement value or necessary repair cost to the clients’ credit card and/or deduct it from the mandatory security deposit.
Soft Adventure Touring
Canoeing, rafting, fishing floats, hiking, camping, and sightseeing, guided Soft-adventure tours as well as other and similar outdoor activities are not entirely "risk free". None of our companies can assume responsibility for injuries, completion of tour itineraries, inclement weather conditions or flight delays etc. In order to participate in a soft-adventure program some operators may require an insurance waiver release form for a participant prior to the tour departure. We are unable to resume responsibilities for any delays, cancellations and / or additional cost occurring through such a cancellation.
We reserve the right to decline to accept, or to retain, any person as a tour member for any reason that affects the operation of the tour or the rights and welfare or enjoyment of the tour members. The abuse of any alcoholic drink or consumption of any illegal drug during the trip is strictly prohibited.
Prostitution and the commercial exploitation of children
Prostitution or any compensation of sexual favors is prohibited in any tour or hotel facilities provided by Latin America Collection. In addition, any client involved in this type of activities will be disqualified at any time during the trip. Latin America Collection assumes no responsibility for special arrangements necessary for or by passengers due to his/her behavior.
Latin America Collection condemns all forms of sexual exploitation of children and supports all acts of law made to prevent and punish such crimes. For this reason, we will cancel the contract with any person or company that in any ways, contribute, facilitate, tolerate or promote the commercial sexual exploitation of children and adolescents.
If any disagreement arises concerning payment or refund obligations, these policies, or the liability or responsibility of the traveler or Latin America Collection, the parties agree to negotiate in good faith to resolve the disagreement. In the event litigation arises, the traveler agrees that the sole and exclusive venue (location) for any such law suit is in a court of competent jurisdiction in Costa Rica, unless applicable law makes venue mandatory in another location. In case of accident, Latin America Collection will not assume any responsibility, so it will be the sole responsibility of the supplier.
These policies have the force and effect of a binding contract between the client and Latin America Collection, and by proceeding with a reservation and paying a deposit, the client signifies his/her agreement to be bound by these policies.